Margareta Mahlstedt, Vice President, Customer Experience
Margareta Mahlstedt is Vice President, Customer Experience for Porsche Cars North America, Inc. (PCNA), headquartered in Atlanta. PCNA is the exclusive U.S. importer of the Porsche 911; 718 Boxster and Cayman; Macan and Cayenne; Panamera; and Taycan.
As Vice President, Customer Experience, Mahlstedt is responsible for defining and delivering a world-class customer experience that is unique and consistent with the Porsche brand.
Under her leadership, Customer Experience is in charge of innovating CRM practices, driving improvements in customer satisfaction and loyalty within PCNA and its dealer network, distilling market research and consumer insights, focusing and coordinating improvements with Vehicle Initial Quality, and overseeing Porsche Contact Center operations.
Mahlstedt assumed her current role at PCNA in October 2021 after heading marketing for Porsche Cars Great Britain. She has also held leadership roles across the marketing and public relations sectors for Porsche Cars Canada, Volvo Cars of Canada and BMW Group Canada.
She received a B.A. from the Western University and an M.B.A. from Copenhagen Business School.